Igloo Sales & Lettings Ltd aim to provide the highest standard of service to clients and give assurance that any grievance you have concerning such service is immediately addressed.
If you believe you have, or may have, a grievance, please write a letter outlining your grievance FAO The Business Owner to the address of the office – 17 The Nook, Anstey, LE7 7AZ and via email to firstname.lastname@example.org
- Your correspondence should be acknowledged within 3 working days, investigated thoroughly in accordance with established in-house procedures and replied to within 14 working days of receipt. If we require longer than this timescale we will advise you in writing and confirm our revised response date.
- Should your grievance not be resolved to your satisfaction following an internal investigation, you can refer the matter to the office redress scheme The Property Ombudsman who is an independent organisation.
Note that there is a 12-month time limit in providing redress scheme with your complaint which starts from the date the 'Final Viewpoint Letter' you receive is dated.
The Property Ombudsman Limited, Milford House, 43 – 55 Milford Street, Salisbury, Wiltshire, SP1 2BP. A copy of these rules can be provided on request.