Estate & Letting Agent Leicester

Out of Hours Emergencies

Emergency Repairs

Igloo Sales & Lettings is not open 24 hours a day 7 days a week so it is important that as tenants you act responsibly to avoid any issues that may be avoidable through due care and attention.

Please ensure that emergencies only are reported out of hours to email An emergency is any situation that could cause danger to yourself or others. Advice on how to deal with common issues that can occur out of hours is listed below. Leaks and

Water Ingress

If there is a leak coming into your property from above you must make the occupier of the property above aware immediately so they can arrange for a plumber to resolve the problem or switch off their water. Let us know of any damage to your property and please use a bucket to collect any water and minimise damage. The council environmental health team can help if the occupier above is not contactable.

If you are made aware of a leak from your property let us know as soon as possible and switch off the mains water until a plumber can attend. This will ensure damage is limited and that the leak is stopped until a plumber can attend. The location of the stopcock is commonly in the hall, cupboard or by the kitchen sink. Tenement flats may have a stop tap outside the flat front door.

Out of hours: Emergency plumber - to be contacted in emergency only

Leicester plumbers - Simon - 07830 288382

Please note - calling the plumber in a non-emergency situation without prior authorisation may result in a callout charge

Gas Leak

If you smell gas or suspect a CO (carbon monoxide) leak you must call the national supply service (National Grid) on 0800 111 999, they will attend immediately and investigate the problem. Please ensure you contact us as soon as possible if a fault is detected and follow their instructions.

Electrical Supply

If you lose power to the whole of your property please check in the first instance that the problem is not a supply issue. You should see whether your neighbours have the same problem and notify Western Power if there is a supply issue on 0800 6783 105

If the problem is with your property only - check the fuse box in the first instance a fault or faulty appliance may have caused the circuit to trip. Put any switches to the on position that have moved to off and see if the power returns. If the trip switches return to the off position turn off every switch, light and socket in the property. Put the trip switches back to the on position. If you now start turning your lights and appliances back on one at a time the trip switch will trip when you plug in or switch on the appliance which is causing the fault. Do not use the faulty appliance. If the item belongs to the landlord inform us as that it needs replaced or repaired.

Out of hours : Emergency electrician - to be contacted in emergency only Glenfield Electrical - 07980 924988

Please note - calling the electrician in a non-emergency situation without prior authorisation may result in a callout charge.

Roof Leaks

Please notify us as soon as possible of a roof leak, and collect water in a bucket to limit any damage. Contractors cannot access the roof while it is raining so they will need to wait until the rain stops to attend and action any repairs. Roof leaks cannot be looked at out of hours, when it`s dark or in bad weather. The priority is to collect the water to minimize damage.

Broken Windows

If a window is broken or badly damaged, a glazier will not be able to repair this out of hours. The normal course of action is for this to be boarded up or temporarily covered with wood/card/etc. Please call an emergency glazier if this is required and let us know the next working day so a full repair can be organised. You should obtain a crime reference number from the police if relevant and keep any invoices.

Frozen Pipes

Pipes which come into your property from the outside of the building can freeze during the winter, this can also happen internally if your property gets very cold. Please ensure the heating is left on a low regular setting if you are not at your property over the winter to avoid pipes freezing.

If a leak from your property is detected, switch off the water supply at the stop cock to prevent any further damage.


We do not consider loss of heating to be an emergency in itself. If you contact a plumber out of hours due to boiler breakdown you may be liable for any out of hours charges that apply.

Smoke Alarms

If a smoke alarm is beeping intermittently then you need to change the battery, mains wired alarms also have batteries. You may need a flat screwdriver to open the casing, if there are not instructions on the unit, you can find the manufacturer's guide online.

Lost Keys

If our office is closed, we cannot provide spare keys out of hours. Spare keys can be collected during working hours. If you lock yourself out please contact a locksmith to let you back in, if the locks require changing you will be responsible for the cost of this and for providing two copies of any new keys. If you are unable to contact and need to make alternative arrangements for an emergency repair, please retain any receipts or invoices and contact us the next working day.


About Us

We have over 30 years combined experience and are a reputable letting agency in Leicester


Igloo Sales & Lettings
17 The Nook, Anstey, LE7 7AZ

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